Refund policy

If your product is damaged on arrival to you, or wasn’t as you ordered, please contact us (and ensure to include a clear non-blurry photo) at veronastudios1@gmail.comand we will happily review, reach out for a discussion and either arrange a replacement or repair.

If a product is damaged please contact us to discuss a replacement - please note we do not offer refunds and can only replace with the same item ordered.

Unfortunately, with the nature of personalised jewellery we cannot accept returns for our made to order pieces, including the custom zodiac bracelets.

Earrings are non-returnable due to hygiene reasons. Unless earrings are deemed faulty, Verona Studios have the right to return the earrings to the sender as we cannot resell them.

If you’d like to return something which wasn’t made to order we’re happy to return for a store credit. To do this, please make contact with us within 7 days of receipt to lodge your return. Any returned items must be received by us within 14 days of delivery and in the same condition they left our studio - including packaging.

Return mailing costs are at the buyer's expense.

We do not offer refunds for faulty, damaged or incorrect items, rather we will repair or replace the item.  This is our company policy which complies with the ACCC.